Sales terms and conditions


These Terms and Conditions of Sale and Service (“Sale Terms”) govern the sale of TrueClot™ Products by Luna Innovations Incorporated (“Luna”) and are intended to supplement the Luna website’s terms of use or apply to any non-website sales (“Terms of Use”) and, with such Terms of Use, constitute a binding, contractual agreement between Luna and you. To the extent that there is any conflict between these Sale Terms and the Terms of Use, the provision(s) in these Sale will prevail, but solely to the extent such conflict exists and solely as it relates to the Products. Capitalized terms not otherwise defined herein will have the meanings given them in the Terms of Service. We may at our sole discretion modify these Sale Terms on a going-forward basis for Products not yet ordered by you. We will notify you of any such changes by posting notice of the changes on the Site, and/or, in our sole discretion, by email.


  1. Definitions.
    • “Customer” means the user ordering the Product.
    • “Product(s)” shall mean any hardware sold under these Sale Terms and listed on the Order attached hereto and made a part hereof. “Custom Products” means Products manufactured or configured to meet Customer requirements.
    • “User Documentation” shall mean the documentation provided by Luna to Customer, in printed or electronic form, relating to the use of the Product.
    • “Order” means an order for the Product online or otherwise a request for Product(s) and/or Support by Customer.
    • “Specifications” means specific technical information about Products or its intended use that is published by Luna in effect on the date Luna ships Customer’s order.
    • “Support” means any standard service such as education and training. “Custom Support” means Support adapted to meet Customer requirements.
    • Platform” means any customer, Luna or third party hemorrhage simulator in or on which the Product is used, including task trainers, full trauma manikins or wearable hemorrhage simulator or moulage devices. In this regard, Luna’s task trainers are considered both product and platform.


  1. Shipment and Packaging.
  • The placement of an Order through the website is an offer to purchase the Product(s) ordered and Luna may accept your Order by processing your payment and shipping the Product(s).
  • Unless otherwise set forth in the Order, Luna shall select the method of shipment of the Product. The cost of such shipment shall be Luna’s then current area destination charge, and the cost of such shipment shall be added to the purchase price set forth in the Order. If Customer shall desire a different mode of shipment, Customer shall advise Luna thereof, and Customer shall pay Luna any incremental costs associated with such different mode of shipment.
  • The Product shall be packaged in accordance with Luna’s then current packaging specifications for the Product for the method of shipment selected by Luna, and the cost of such packaging shall be included in the purchase price of Order. If Customer desires or requires (including to accommodate a different mode of shipment) different or special packaging, Customer shall advise Luna thereof, shall assume all liability therefor, and shall pay Luna any incremental costs associated with such different or special packaging.
  • Luna reserves the right to ship items in a single or in multiple shipments, and Customer will accept and pay for partial shipments of Products.
  • The Product shall be delivered FCA (Incoterms 2000) 706 Forest St., Suite A, Charlottesville, VA 22903 and thereafter, title to and risk of loss to the Products shall pass to Customer therefor.


  1. Purchase Price, Taxes and Payment Terms.
    • Payment terms are subject to Luna credit approval. Luna may change credit or payment terms at any time should Customer’s financial condition or previous payment record so warrant.
    • The purchase price for the Product shall be as set forth in the Order. The purchase price, together with all applicable shipping charges, packaging charges, insurance, other special charges and taxes, including any and all penalties, but less any credits or deposits, shall be payable upon placement of the Order. Luna is not required to ship or otherwise provide any Product(s) until it has received the amounts owed to it under the Order.
    • Customer shall pay all taxes based on or in any way measured by these Sale Terms, the Product, or any Support services related thereto, including any personal property taxes, but excluding taxes based on Luna’s net income. If Customer elects to challenge the applicability of any such taxes, Customer shall pay such taxes to Luna and Customer may thereafter challenge such taxes and seek refund thereof.


  1. Warranty; Use; Restrictions on Use.
    • Luna warrants that, under normal storage and use, the Product will meet Luna’s published Specifications therefor for a period of one year after delivery thereof to Customer.
    • With the exception of Luna’s TrueClot® task trainers, the Product is only intended and warranted for a single use. It may NOT be reused
    • If the Product fails to meet the warranties of Paragraph 4(a) and Customer gives Luna written notice thereof during the applicable warranty period, Luna’s sole obligation shall be to repair or replace the Product at Luna’s discretion and cost.
    • The Product is experimental in nature.
    • Customer’s Product warranty is transferable upon Luna’s receipt of written notification. Such notification must include the serial number, model number and the name, address and location of transferee and the transferee must agree in writing to Luna’s warranty terms.
    • Luna shall not be liable to Customer for the warranty provisions of this Paragraph 4, if:
    • Modifications are made to the Product by someone other than Luna and not authorized by Luna;
    • The Product is subject to misuse or abuse; or
    • Customer failed to use the Products in accordance with industry standards and practices, failed to use the Products in accordance with the User Documentation, or failed to properly store the Products.
    • No employee, agent, or representative of Luna has the authority to bind Luna to any oral representation or warranty concerning the Product.
    • Customer shall have the exclusive responsibility for preparing and maintaining the method of use of the Product, including but not limited to flushing the Product from Platform immediately after use. Luna shall not be liable to any damage to Platforms from the use of the Product. 
    • Customer shall use the Product as described in the Specifications and Customer shall not attempt, or engage any party to attempt, to reverse engineer, alter, deconstruct or in any way determine the structure or composition of the Product.
    • Except as expressly agreed in writing by the parties, Customer may not resell the Product to any third party.


  1. Proprietary Rights Indemnity.
  • Luna shall defend or settle, at its own expense, any cause of action or proceeding brought against Customer that is based on a claim that the Product infringes any issued United States patent. Luna shall indemnify and hold Customer harmless against any final judgment, including an award of attorneys’ fees, that may be awarded by a court of competent jurisdiction against Customer as a result of the foregoing; provided that Customer gives Luna prompt written notice of such cause of action or proceeding and provides Luna with all reasonable cooperation and information in Customer’s possession.
  • In the event of a claim that the Product infringes any issued United States patent or if Luna reasonably believes that a likelihood of such a claim exists, Luna may, in Luna’s sole discretion, procure for Customer the right to continue using the Product, modify the Product to make it non-infringing, or replace the Product with non-infringing hardware of similar capability; provided, however, if none of the foregoing is commercially reasonably available to Luna, it may remove the Product from Customer’s premises and refund to Customer the purchase price less a reasonable rental for past use thereof.
  • Luna shall not be liable to Customer for infringement pursuant to this Paragraph 5 if such claim is based solely on:
    • Combination of the Product by someone other than Luna; or
    • Modifications made to the Product by someone other than Luna; or
    • Modifications made to the Product by Luna to meet Purchasers’ requirements.
  • The foregoing constitutes Luna’s entire liability to Customer for the infringement of proprietary rights by the Product or any portion thereof and Customer’s sole and exclusive remedy for any infringement of any proprietary rights.


  1. Customer Indemnity. Customer agrees to indemnify, defend and hold harmless Luna from and against any losses, liabilities, costs (including reasonable attorneys’ fees) or damages resulting from (i) the combination, operation, or use of the Product  with products, services, information, materials, technologies, business methods or processes not furnished by Luna; (ii) modifications to the Product, which modifications are not made by Luna; or (iii) use of the Product, except in accordance with any applicable user documentation or specifications, in each case, by any user, including the Customer.   Customer shall not settle any claim unless such settlement completely and forever releases Luna from all liability with respect to such claim or unless Luna provides its prior written consent to such settlement, and further provided that Luna shall have the right, at its option, to defend itself against any such claim or to participate in the defense by counsel of its own choice.


  1. Termination/Cancellation.
    • These Sale Terms may be terminated or cancelled by Luna, if:
    • Customer fails to pay Luna the purchase price;
    • Customer is in default of any other provision of these Sale Terms; or
    • Customer becomes insolvent or seeks protections, voluntarily or involuntarily, under any bankruptcy laws.
    • In the event of any termination/cancellation of these Sale Terms, Luna may cease performance of all its obligations hereunder without liability to Customer.
    • The foregoing rights and remedies of Luna shall be cumulative and in addition to all other rights and remedies available to Luna in law and in equity.
    • Prior to the date of shipment, Customer may cancel its order, subject to a cancellation fee.
    • The provisions of Paragraphs 1, 3, 4 and 6-12 will survive such termination or cancellation of these Sale Terms.


  1. Limitation of Liability. Any sales will be subject to the limitations of liability set forth in the Terms of Use.


  1. Sole Remedy. The remedies in these Sale Terms are Customer’s sole and exclusive remedies. 


  1. Title in and to the User Documentation shall remain solely in Luna, and, subject to the payment of the purchase price set forth in the Order, Customer shall have a non-exclusive license to use the User Documentation in connection with the Product. Customer shall not copy or disclose to anyone outside of Customer the User Documentation, without Luna’s prior written consent.


  1. Trademarks; Use of Name. Luna and Customer recognize that Luna shall be the sole and exclusive owner of all trade names, trademarks and copyrighted materials relating to the Products and its business.  Customer shall be prohibited from any use of Luna trade names, trademarks and copyrighted materials without the prior written consent by Luna.  Customer shall not use the name of Luna without Luna’s prior written consent, which will not be unreasonably withheld.  Customer agrees not to register or use any name or mark confusingly similar to the Luna trademarks.


  1. General. Any and all documentation and information made available or disclosed by Luna to Customer shall be treated by Customer on a confidential and restricted basis. Except as expressly set out in these Sale Terms, none of the foregoing shall be reproduced , disclosed to any third party or used for any purpose with the prior written consent of Luna, and shall be promptly returned to Luna upon its request, or upon any expiration, termination or cancellation of these Sale Terms, whichever occurs first.